RETURN TERMS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as the item you received, unused or unused, with tags and in its original packaging. You will also need an invoice or proof of purchase.
You can contact us at info@noirparfum.com to initiate a return. If your return is accepted, we will send you a return shipping label along with instructions on how and where to ship your package. Products returned to us without a return request will not be accepted.
You can always contact us at info@noirparfum.com for any return questions.
Damages and problems
Please check your order upon receipt and if the item is defective, damaged, or received the wrong item, contact us immediately so we can evaluate and correct the problem.
Exceptions / non-refundable items
Certain types of items are non-refundable, such as perishable items, specialty items (like special orders or personalized items), and personal care items (like beauty items). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your particular item.
Unfortunately, we cannot accept returns on discounted items or gift cards.
swaps
The fastest way to get what you want is to return the item you already have and make a separate purchase for the new item once the return has been accepted.
Refunds
We will notify you after we receive and inspect your return and let you know if the refund has been approved. If approved, a refund will be issued automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and send the refund as well.
To be eligible for a return, your item must be in the same condition as the item you received, unused or unused, with tags and in its original packaging. You will also need an invoice or proof of purchase.
You can contact us at info@noirparfum.com to initiate a return. If your return is accepted, we will send you a return shipping label along with instructions on how and where to ship your package. Products returned to us without a return request will not be accepted.
You can always contact us at info@noirparfum.com for any return questions.
Damages and problems
Please check your order upon receipt and if the item is defective, damaged, or received the wrong item, contact us immediately so we can evaluate and correct the problem.
Exceptions / non-refundable items
Certain types of items are non-refundable, such as perishable items, specialty items (like special orders or personalized items), and personal care items (like beauty items). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your particular item.
Unfortunately, we cannot accept returns on discounted items or gift cards.
swaps
The fastest way to get what you want is to return the item you already have and make a separate purchase for the new item once the return has been accepted.
Refunds
We will notify you after we receive and inspect your return and let you know if the refund has been approved. If approved, a refund will be issued automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and send the refund as well.