Frequently Asked Questions

Product Selection and Adding to Cart

Browse through the categories or use the search function to find the product you want. You can click on the product you find to see its details.

Add the product you have chosen to your shopping cart by clicking the "Add to Cart" button.

Shopping Cart and Payment

When you're done shopping, go to your cart by clicking the cart icon at the top of the page. Here you can review the items in your cart, adjust quantities, or remove items.

Click the "Complete Purchase" button to make payment.

Order and Delivery Information

Log in or create a new account to complete your order. Enter your billing and shipping address information. If this information is already saved in your account, you do not need to enter it again.

Choose one of the delivery options.

Making Changes to Your Order

If you want to make changes to your order, please remember that this must be done before the order is shipped. If your order has not been shipped yet, you can cancel your order and place a new order with the changes you want. After the products have been shipped, you can make a return after receiving them.

Approval and Tracking

Once your order is confirmed, you will be shown a confirmation page with a reference number and payment details. You will also receive an email with this information. You can track your order status in your "My Account" section.

Security and Membership

All information you provide during your shopping is protected by SSL encryption technology.

It is free to become a member of the site and you can fill out the membership form for a quick shopping experience. You can shop without becoming a member and with guest login.

Benefits and Discounts

If you have a discount code, you can apply your discount by entering your code in the relevant field on the payment page. You can be informed about the advantages by signing up for the e-bulletin.

Sales Support

WhatsApp Communication Line : For faster and more practical communication, you can contact us via WhatsApp. You can reach our WhatsApp communication line from here and send a direct message and get support on all matters related to your shopping.

E-mail Support : You can also contact us by sending your questions, suggestions and opinions via e-mail to info@noirparfum.com . Our customer service will contact you as soon as possible.