Frequently Asked Questions

At NOIR, a fragrance is not just a product; it is a decision. This page explains our brand, our production and our process openly, so you can make that decision with confidence.

PRODUCT AND FRAGRANCE

How do you find the right fragrance for you? At NOIR you never have to buy a fragrance without trying it. We offer three ways to support your decision:

2 ml trial sizes. Try the fragrance you are interested in on your own skin before buying the full size.
3 × 2 ml Discovery Set. Try three different fragrances together. When you move to the full size of one of these three, the 699 TL you paid for the Discovery Set is deducted in your cart.
Personal Perfume Analysis. A personal analysis that considers your habits, the notes you love and the moments you wear fragrance guides you to the scents closest to you.

Each product page also shows the fragrance's season, intensity and note structure, a visual and video story of how it feels, and other suggestions close to it.

Why is my favourite fragrance no longer produced? What can I use now? Decisions to discontinue a fragrance, or to introduce a new fragrance or size, are made with customer preferences and changing demand in mind. Share the name of the discontinued product with us, and we will suggest the closest alternatives through the Personal Perfume Analysis and our advisors.

The fragrance I like is out of stock. When will it be back? Contact us about fragrances that are temporarily out of stock and we will register you to be notified when the product is available again. Some of our limited-edition fragrances may not be produced again.

Fragrance Guide

What is the difference between perfume concentrations? The essence ratio affects longevity and projection, but the result depends on the structure of the formula, the raw materials, skin type, environment and how it is applied. A higher concentration therefore does not mean the same performance for every fragrance. Intensity and character are shown separately on each product page.

Why does a fragrance smell different on everyone? Perfume evolves with your skin. Skin pH, moisture level, body temperature and even diet change how a fragrance opens and develops from person to person. That is why we recommend judging a fragrance on your own skin, not on someone else's.

What determines how long a fragrance lasts? Longevity depends on the concentration, the note structure and your skin type. Moisturised skin holds fragrance better. For the longest result, apply to your pulse points without rubbing your wrists together.

How should you try sample products? Judging a fragrance properly takes patience. The most common mistake is trying several fragrances one after another. This quickly tires the nose and you cannot perceive any fragrance as it really is. This is called olfactory fatigue. For the right experience:

Try at most two fragrances at a time, ideally one.
Apply the fragrance to your pulse points (wrist, neck). Do not rub your wrists together afterwards; this disrupts the opening.
Do not judge a perfume in the first moment. A fragrance unfolds in stages, through its top, heart and base notes, and shows its true character in the base notes, the dry-down.
Give the fragrance time to settle on your skin. A rushed judgement leads to the wrong conclusion.
When your nose is tired, take a break and get some fresh air.

A perfume is chosen with patience, not in a hurry. Our samples exist for exactly this.

NOIR fragrances and our perfumers. NOIR perfumes and home fragrances are developed together with perfumers in France. Our raw materials are sourced from abroad. Some limited collections are produced in France, while our other fragrances are produced in NOIR's central laboratory. Formula development and the final character of each fragrance are decided by NOIR at every stage.

How should you store your perfume and home fragrance? Keep your fragrance away from direct sunlight, heat and humidity, in a cool place at a stable temperature. Keeping it in its original box preserves the balance of the composition for longest. Avoid places with changing temperatures, such as the bathroom. Place home fragrances on stable surfaces, away from heat sources and out of the reach of children. You will find specific advice for each fragrance on its product page.

BRAND, PRODUCTION AND TRUST

Quality, safety and documentation. The safety of a fragrance matters as much as its effect. Our production follows the international standards of the industry:

Our products are made in line with Good Manufacturing Practice (GMP) principles.
Every fragrance is notified to the Product Tracking System (ÜTS) of the Turkish Medicines and Medical Devices Agency before it goes on sale.
A Product Information File (PIF) and a Cosmetic Product Safety Report prepared by experts are kept for every product.
Our formulas comply with IFRA standards, which set safe usage levels for fragrance materials.
Our products undergo microbiological and chemical testing.
None of our products are tested on animals.

Official sales channels and authenticity. The authenticity of NOIR products is guaranteed only when they are bought through official channels:

Our only store, in Nişantaşı, Istanbul.
Our official website: www.noirparfum.com
The official NOIR PARFUM store on Trendyol.

Our products are not sold on any other platform. NOIR has no franchise system and no wholesale distribution within Turkey. We cannot guarantee purchases made through unofficial channels.

Corporate and bespoke fragrance projects. NOIR develops and produces bespoke fragrances for institutions in countries such as France and Italy. This service is intended for the brand's international corporate partnerships and is currently not offered in Turkey.

ORDERS AND DELIVERY

How do I place an order? Add the product and size you want to your cart, enter your delivery details and confirm your order. After confirmation, your reference number and order details are sent to you by email.

Can I shop without an account? For most products you can check out as a guest. Some full-size perfumes indicated on the product page are offered at our Nişantaşı store; to buy these online, your account needs at least 3 orders. You can explore the 2 ml trial options of these fragrances.

What are the benefits of an account? An account makes shopping one step and gives you several benefits:

Fast checkout with saved details.
Access to your full order history and order status.
Starting return requests directly from your account.
Priority access to new launches and limited-edition fragrances.
Personal privileges delivered directly to you.

Can I change my order? The contents of an order cannot be changed. Orders not yet shipped can be cancelled in full. For orders already handed to the carrier, our Returns and Cancellation terms apply.

How do I use my discount code? Enter your code in the Discount code or gift card field at checkout and click Apply. Check that the discount is reflected in the total before completing your order.

How do I get my invoice? Your invoice is sent automatically to your email address after your order. No printed invoice is included in the parcel.

When will my order arrive? Orders are handed to the carrier within 1-3 business days. After shipping, delivery time depends on the destination address and the carrier's schedule. Dates on product pages are estimates. You can follow your parcel with the tracking number sent to you.

How much is shipping? The shipping fee is shown at checkout before you confirm your order. Within Turkey, a free-shipping campaign applies above a certain order amount; the current amount is shown at checkout.

How do I track my order? When your order ships, your tracking number is sent by email and WhatsApp. You can follow your parcel on the carrier's website with this number.

RETURNS AND CANCELLATION

What are your return conditions? You may withdraw within 14 days of delivery. Perfumes, 2 ml items and Discovery Sets whose cellophane, seal or protective packaging has been opened cannot be returned for hygiene reasons; personalised items cannot be returned either. Details are on our Returns Procedure page.

Can an opened perfume be returned? The right of withdrawal cannot be exercised for products whose protective band, seal or packaging has been opened after delivery and which are no longer suitable for resale for health or hygiene reasons. Your statutory rights for defective, wrong or transit-damaged products are reserved.

How does the return process work? Send your request with your order number by email or WhatsApp and we will send you the return details. Returns from Turkey are sent with our designated carrier Yurtiçi Kargo. Refunds are made to your payment method within 14 days of your withdrawal notice. Full terms are on our Returns Procedure page.

Do you offer exchanges? We do not offer optional direct exchanges by shipping. For a different item, you may withdraw and place a new order. Items that meet our store exchange conditions can be exchanged at our Nişantaşı store. Your statutory rights for defective goods are reserved.

ACCOUNT, PRIVILEGES AND CONTACT

How do I create an account, reset my password or update my details? You can create a free account using the form in the account section at the top of the site. You can reset your password with the link on the login screen and update your contact and delivery details at any time under My Account.

Campaigns and personal privileges. NOIR does not follow a mass-discount approach. We share personalised benefits only through direct communication with each customer. To hear about your privileges, simply keep your contact details up to date.

Is my payment secure? All payments are protected with SSL encryption. Your card and personal details are transmitted encrypted and are not stored by us. Payments are processed through a secure payment infrastructure.

Privacy and your personal data. Your personal data are processed under Turkish data protection law (KVKK) to the extent necessary for order, delivery, payment, security and customer service processes. Data needed to provide the service may be shared with service providers such as payment and shipping companies. Marketing activities are carried out only with the required consent or another valid legal basis. Details are in our Privacy Policy.

How can I reach you? Our only store is in Nişantaşı, Istanbul. You can reach us for visits and all your questions:

Address: Rumeli Caddesi 42/C, Nişantaşı, Istanbul
Phone: +90 212 220 92 13
WhatsApp: +90 536 238 48 99
Email: info@noirparfum.com